OUR PROMISE TO YOU

Here at Optiplex Eyecare, we believe the customer service and patient care is of the utmost importance. 

Our attention is a given, to ensure we give you the best experience possible. 

We Listen to you

We believe in giving the best possible service when it comes to you and your eyes. No problem is too big or small.

We take the time to assess the matter at hand and make sure all your questions are answered. 

Free Servicing

When you purchase a frame from us you get a life-time of free frame services including: cleaning, new screws, frame adjustments and nose pad replacements.

12 Month Warranty

If there is a manufacturing fault in your frame, we will repair or replace them free of charge within 12 months.


*Lens not included

90 Days Satisfaction Guarantee

If our optometrist changes your prescription within 3 months, we will update your glasses free of charge.

Accidental Broken Frame Replacement

We will replace broken children's frames from accidental damage free of charge in the first three months and at half price within 12 months.

 

*Lens not included